Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCCS422B Mapping and Delivery Guide
Respond holistically to client issues and refer appropriately
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CHCCS422B - Respond holistically to client issues and refer appropriately |
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Description | This unit describes the knowledge and skills required to assess a range of client issues and refer appropriately | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | On completion of this unit, the worker will be able to respond appropriately to clients that have a range of issues outside and in addition to the area of immediate focus, expertise or interests of the worker and their organisationFor instance, a child protection worker may need to identify when alcohol and other drug issues are important in the life of a presenting clientCompletion of the unit will also provide the worker with competence to make decisions as to whether to refer or retain the client | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish interpersonal relationship with client |
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Element: Identify the range of issues impacting on the client and assess client needs |
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Element: Analyse and assess information to determine appropriate course of action to be followed |
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Element: Refer client to other services to provide coordinated support |
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Element: Review effectiveness of services provided to meet client needs |
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